FAQs

1. What is VALORÉ?
VALORÉ is a curated online store offering premium sports equipment, fashion, and electronics. We work directly with trusted suppliers to deliver quality products at competitive prices.
2. Where do you ship from?
Our products are shipped directly from our partner warehouses located in different regions, depending on product availability. This allows us to offer a wider selection and better pricing.
3. How long does shipping take?
Because we ship directly from suppliers, delivery times may vary:
Processing time: 1–3 business days
Estimated delivery: 7–20 business days
In some cases, delivery may take longer due to customs or high demand.
4. Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email or SMS. Tracking updates may take a few days to appear.
5. Why didn’t my order arrive in one package?
If your order includes multiple items, they may be shipped separately from different warehouses. Each shipment will have its own tracking number.
6. Are there customs fees or taxes?
Customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
7. Can I change or cancel my order?
Orders can only be changed or canceled within 12–24 hours after placement. After this period, the order may already be in processing or shipped.
8. What is your return and refund policy?
We accept returns on eligible items within 7–14 days of delivery.
Items must be unused, in original packaging, and in resealable condition.
Return shipping costs may be the customer’s responsibility unless the item is defective.
9. What if my item is damaged or defective?
If you receive a damaged or defective item, contact us within 48 hours of delivery with clear photos or videos. We will offer a replacement or refund.
10. What if my order is delayed or lost?
If your order hasn’t arrived within the estimated delivery time, contact our support team. We will investigate and ensure you receive your product or a refund.
11. Are your products brand-name or generic?
Some products are brand-name, while others are unbranded or produced by our manufacturing partners. Product details are clearly listed on each product page.
12. How do I contact customer support?
You can reach us via the Contact Us page or email. Our support team typically responds within 24–48 hours.
13. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
14. Why choose VALORÉ?
VALORÉ focuses on quality, transparency, and customer satisfaction. We curate products carefully and provide clear communication